Question 1

How long will it take to receive my order?

Accepted Answer

Orders typically ship within 1–2 business days (excluding weekends and holidays). Once an order enters the shipping process, we’re unable to make changes, so please review your details carefully before placing your order.Estimated delivery times:United States: 4–7 business daysAsia & Europe: 6–8 business days Other Regions: 7–10 business daysPlease note that delivery times may vary due to weather conditions, customs clearance, holidays, or local carrier delays.

Question 2

How can I check the status of my order?

Accepted Answer

Once your order is placed, you will receive an order confirmation email. When your order ships, we’ll send another email with a tracking number and link.You can also track your order here. Tracking updates may take up to one business day to appear. For additional help, contact info@haimont.com.

Question 3

Do you ship internationally?

Accepted Answer

Yes, we ship internationally. The shipping fee may vary depending on your location and will be calculated at checkout.

Question 4

My order is marked as delivered, but I have not received it.

Accepted Answer

If your tracking shows delivered but you have not received the package, we recommend:• Checking with neighbors or household members• Looking around your delivery area• Contacting the shipping carrier directlyIf you still cannot locate your package, please contact us at info@haimont.com, and we’ll help investigate the issue.

Question 5

I never got my order, what to do?

Accepted Answer

Please make sure you tracked your order from our Tracking page. Or email us at info@haimont.com.

Question 6

How much does shipping cost?

Accepted Answer

• United States: Free standard shipping on orders over $78. Orders below this amount will have shipping fees calculated at checkout.• International Orders: Shipping rates vary depending on the destination and shipping method, and will be calculated at checkout.For a more detailed explanation, you can review our Shipping & Delivery Policy.

Question 7

What is your return policy?

Accepted Answer

You may return or exchange eligible items within 30 days of shipment (60 days for orders placed Nov 15–Dec 15). Items must be unworn, unwashed, and with original tags and inner packaging. Final sale items cannot be returned.Customers cover return shipping. We cover replacement shipping for U.S. exchanges only. Refunds are issued to the original payment method after inspection.

Question 8

How do I start a return or exchange for my order?

Accepted Answer

Please ensure the item is unworn and in original condition with tags and inner packaging.You can submit a request here using the email associated with your order.For exchanges:Ship the original item back to us.We’ll send your replacement once it’s received.Shipping Costs:Customers are responsible for return shipping.For U.S. orders, Haimont covers replacement shipping.International exchange shipping costs are not covered.Tip: Keep your return shipping receipt for tracking and reference.

Question 9

What should I do if I receive a damaged, incomplete, or incorrect order?

Accepted Answer

Contact us at info@haimont.com with:• Order number• Issue description• Photos if applicableOur team will review the issue and assist you with the next steps.

Question 10

Why did I receive a refund confirmation email but don’t see the money yet?

Accepted Answer

Refunds are issued to your original payment method after we receive and inspect your returned items. It can take 3–10 business days (or longer depending on your bank) for the amount to appear.If you still don’t see your refund after 10 business days, please reach out to info@haimont.com and we’ll help track it.

Question 11

How long does it take to process a return or exchange?

Accepted Answer

After we receive your return:• Inspection and processing typically take a few business days• Refunds are issued immediately after approval• Exchange shipments are sent after the returned item is processedProcessing times may vary slightly during peak or holiday periods.

Question 12

I purchased my haimont on Amazon. Can I return it to you?

Accepted Answer

Currently, we are unable to provide labels for items purchased through Amazon. Please contact Amazon directly for further assistance with your return request.

Question 13

How do I care for my haimont Apparel and accessories?

Accepted Answer

Please wash your haimont items in cold water with mild soap. Tumble dry low or air dry. Check the garment tag or product page for specific care guidelines to maintain fit, performance, and durability.

Question 14

What warranty does haimont offer on its products?

Accepted Answer

All haimont products come with a 2-year limited manufacturing warranty from the date of purchase. This covers defects in materials and workmanship. If your gear fails due to a manufacturing defect, we will repair or replace it at our discretion.Please note: This warranty does not cover normal wear and tear, misuse, accidents, cosmetic damage, or products purchased from unauthorized sellers.For full details, see our Warranty Policy.

Question 15

How do I make a warranty claim if my product is faulty?

Accepted Answer

Contact our customer service team at info@haimont.com with your order number, description of the issue, and photos if possible.We aim to process claims within 48–72 hours and will advise if your item is eligible for repair, replacement, or refund.

Question 16

What if the item I want is out of stock?

Accepted Answer

We do our best to restock haimont products as quickly as possible, usually on a seasonal basis.If a product you want is currently unavailable, you can check back on the product page for updates or explore similar styles or colors that are in stock.Please note that some colors or styles, such as limited editions or seasonal releases, may not be restocked. For these items, availability may occur only through returns, so we recommend checking back regularly if a specific item is important to you.

Question 17

How do I find the right size for haimont gear?

Accepted Answer

Finding the right fit is easy! On the product page, click “Size Chart” or “Size + Fit” next to the size selection. Our guide shows recommended body measurements for each size. We recommend using a tape measure to check your own measurements and match them to the chart—this way, your haimont gear will fit comfortably and perform on the trail.We want all your haimont gear to feel just right! If you have any questions about sizing, reach out to us at info@haimont.com, and we’ll get back to you promptly.

Question 18

Where do haimont fabrics come from and what technologies are used?

Accepted Answer

We source our fabrics from trusted suppliers, including Cordura® fabrics certified by BLUESIGN®. Our materials are chosen for durability, performance, and environmental standards.

Question 19

Where are haimont products made and who manufactures them?

Accepted Answer

Haimont products are primarily manufactured in China, in specialized knit and woven factories. Our main partner is Factory #19, which employs around 100 staff and holds certifications including BSCI and GRS.

Question 20

How does haimont design and develop products?

Accepted Answer

Our design process spans Italy, Hong Kong, and our in-house R&D lab. It includes concept design, prototyping, and finally production, ensuring each product is optimized for real mountain terrain.

Question 21

How does haimont test its gear?

Accepted Answer

All our apparel and gear undergo rigorous testing:• Garment testing: All products are tested by professional trail runners with ITRA scores over 600, ensuring comfort, fit, and functionality in real conditions.• Material testing: Fabrics undergo third-party chemical testing to ensure safety, durability, and performance.

Question 22

What forms of payment does haimont accept?

Accepted Answer

We accept a variety of payment methods to make checkout simple and secure:• Credit & Debit Cards: Visa, MasterCard, and American Express.• PayPal• Shop Pay• Apple Pay• Google Pay• Klarna & AfterpayFor more details, visit our full Payment Info page.

Question 23

How does Klarna and Afterpay work?

Accepted Answer

Klarna and Afterpay allow you to buy now and pay later with flexible installment plans.• Check eligibility – Enter your purchase amount at checkout to see available pay-later options.• Choose your plan – Select the option that works best for you (e.g., 3, 4, or 6 installments, or pay in 30 days).• Confirm your plan – Complete checkout with your selected payment plan.• Pay over time – Enjoy your haimont gear now while paying in installments.Availability, installment terms, and interest may vary depending on the provider and your region.

Question 24

Is my payment secure?

Accepted Answer

All transactions are processed through secure, encrypted payment systems. Haimont never stores your credit card information.

Question 25

What should I do if my payment is declined?

Accepted Answer

If your payment is declined, please check:• Your card information is entered correctly• Your card has sufficient funds• Your card is authorized for international payments (if applicable)If the issue persists, contact your bank or email us at info@haimont.com.

Question 26

Why isn't my coupon code working?

Accepted Answer

We're sorry to hear that! Please provide the coupon code you’re trying to use by contacting us at info@haimont.com, and we’ll look into it for you.Please note we can only accept one coupon code per order.

Question 27

How do I get the latest haimont updates and my 15% welcome discount?

Accepted Answer

Sign up for our email newsletter to get updates on new releases, trail adventures, and exclusive offers. Once you register, you’ll receive a 15% welcome discount code by email—please allow up to 15 minutes and check your junk folder. Note that discount codes cannot be applied retroactively.

Question 28

What is the bundle discount on hydration vests?

Accepted Answer

We offer a “Better together” bundle: 2 × 5L Hydration Vests for $98.  This offer cannot be combined with any other discount (including the new‑customer welcome code).

Question 29

How do I get the free running belt?

Accepted Answer

Spend $160 or more on a single order, and a free running belt will be automatically added to your cart – no promo code needed. This gift promotion can be stacked with other discounts (for example, you may use the 15% welcome code or the vest bundle discount, You simply need to ensure that the actual amount paid for the order exceeds 160.).

Question 30

Can I combine multiple offers on one order?

Accepted Answer

It depends on the type of offer:Discount‑code offers (e.g., the 15% welcome discount and the 2‑vest bundle) cannot be combined with each other or with any other discount codes. You may choose either the welcome code or the bundle discount, but not both.The free belt promotion on orders $160+ is a gift‑based offer, not a discount code. As such, it can be combined with any other active promotion – including the welcome discount, the bundle discount, or any future discount codes – as long as your order meets the $160 spending threshold.In short: you can stack the free belt with either the 15% code or the bundle discount (but never both discount codes together). If additional promotions are introduced, they will generally be stackable with the belt offer unless explicitly stated otherwise.

Question 31

Are these offers valid for past purchases?

Accepted Answer

No. All discounts and promotions apply to new orders only and cannot be applied retroactively to previous purchases. Please make sure you have subscribed, entered your code, or met the spending condition before you complete checkout.

Question 32

How will I know if a discount or gift has been applied?

Accepted Answer

The bundle discount and the free belt are automatically displayed at checkout (you’ll see the adjusted price or the added gift in your cart).The welcome discount requires you to manually enter the code at checkout – the reduction will appear immediately after you apply it.If you don't see the expected offer, please double‑check that all conditions are met and that you haven't entered conflicting codes.

Question 33

What is haimont?

Accepted Answer

Haimont is a high-performance outdoor gear brand focused on trail running and mountain exploration. Our products are designed with real terrain in mind, combining lightweight efficiency, durability, and protective performance.Guided by a spirit of mountain research and innovation, we create gear that helps runners and outdoor explorers move through challenging environments with greater safety, confidence, and freedom.

Question 34

What does “Built to Perform” actually mean?

Accepted Answer

“Built to Perform” is our product philosophy. Every piece of haimont gear is crafted to deliver reliable performance in real mountain conditions—from steep climbs and long-distance trail runs to unpredictable weather and rugged terrain. Through careful material selection, structural design, and functional innovation, our gear helps you move efficiently, stay protected, and trust your equipment when it matters most.

Question 35

How does haimont design gear for mountain terrain?

Accepted Answer

Haimont’s design process begins with real mountain terrain. We observe how runners move, where heat and friction occur, and how weather and terrain impact performance. Using these insights, we combine technical materials, precise structural design, and terrain-specific features to ensure each product functions as a practical, high-performance tool for the mountains.

Question 36

What makes haimont products different from other trail running and mountain gear?

Accepted Answer

Haimont gear is built with a mountain-focused research mindset. Unlike general outdoor gear, we focus on trail running and mountain terrain, balancing protection, lightweight efficiency, durability, and terrain adaptability. Through technological innovation, structural refinement, and real-world testing, our products deliver reliable performance and help explorers feel confident and free on the trail.

Question 37

Do you have an affiliate program?

Accepted Answer

Yes. If you run a website, blog, or content platform related to running, outdoor, or gear reviews, you’re welcome to join the haimont Affiliate Program and earn commission by referring customers.

Question 38

How do I join the haimont affiliate program?

Accepted Answer

Our affiliate program is hosted on AvantLink. Simply apply through our Affiliates page and complete registration on the platform. Once approved, you’ll get access to tracking links and marketing tools.

Question 39

How much commission can I earn?

Accepted Answer

Affiliates earn 10% commission on every qualified order, with a 90-day cookie window for extended attribution.

Question 40

Can I sell haimont products in my trail running/outdoors store?

Accepted Answer

Yes. We work with specialty trail running and outdoor retailers, as well as teams and organizations placing bulk orders.If you're interested in becoming a retail or wholesale partner, or would like to place a large order for a running team, club, or company, please contact sales@haimont.com or submit an inquiry here.

Question 41

Can I order in bulk?

Accepted Answer

If you are interested in a bulk order, please email sales@haimont.com with the style, color, sizes, and quantity you are interested in.

Question 42

I’m a content producer or trail runner/athlete/run club with a creative project — can haimont sponsor it?

Accepted Answer

Absolutely — this is totally our vibe! While resources may be limited, we love supporting innovative projects, especially those involving trail running, mountain adventures, outdoor challenges, or social/environmental initiatives.Email intl@haimont.com with your project scope and details. We’ll review your info and explore how we can support your adventure.

Question 43

How can I get haimont products to sample to feature in my publication?

Accepted Answer

Thanks for thinking of us! We’d be happy to get some Haimont gear over to you. Just reach out to intl@haimont.com with the following details:• The gear you’re interested in (colors, sizes)• Any gear you need (size, format, intended use)• Your projected publishing timelineWe’ll review the information you provide and determine the best way to support your request. Then we’ll make sure you get everything you need as quickly as possible!

Question 44

Can I become a haimont ambassador?

Accepted Answer

Yes, we’re always looking for amazing candidates to join our mountain-tested ambassador program. Spots are reserved for haimont Elite members, who enjoy the best perks.Once you’re an Elite member, email intl@haimont.com with a bit about yourself, your running background, and your measurements — this helps our designers consider candidates effectively.

Question 45

What personal information does haimont collect and how is it used?

Accepted Answer

We collect information such as device details, order information (name, address, payment details), and customer support data. This information is used to process orders, communicate with you, improve our website, and provide personalized marketing.

Question 46

What safety/encryption protocols do you have in place on your site?

Accepted Answer

Your privacy and security are a top priority at haimont. We use SSL (Secure Socket Layer) encryption to ensure that all sensitive information—such as payment details and personal data—is securely transmitted.All transactions are handled by trusted third-party providers like Shopify, which adhere to strict industry security standards. For added protection, we never store your credit card information.We continuously update our systems and follow best practices to keep your data safe, so you can shop with confidence.

Question 47

What do you do with my information that is gathered on your site?

Accepted Answer

We use your information to provide you with a better and more seamless experience. This includes:• Order fulfillment – processing payments, shipping orders, and providing invoices• Customer support – assisting with inquiries, requests, or issues• Personalization – sharing relevant product recommendations, updates, and promotions based on your preferences• Site improvement – analyzing data to enhance website performance and user experienceWe take your privacy seriously and protect your information using secure systems and best practices. For more details, please refer to our Privacy Policy.

Question 48

What cookies do you use and why?

Accepted Answer

We use cookies to improve your browsing experience and make our website work smoothly. These include:• Necessary cookies – essential for core functions like your shopping cart and checkout• Functional cookies – remember your preferences, such as language and region• Performance cookies – help us understand how visitors use our site so we can improve it• Advertising & social media cookies – support personalized ads and relevant contentCookies allow us to remember your preferences and enhance your experience without requiring you to re-enter information each time you visit.You can manage or disable cookies at any time through your browser settings. For more details, please refer to our Cookie or Privacy Policy.

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