Warranty Policy

All haimont products are warranted to be free from defects in materials and workmanship for a period of two (2) years from the date of original purchase.

Limited Warranty Policy and Guidelines

haimont branded products come with a warranty to the original owner against manufacturing defects in materials and workmanship for a period of two (2) years from the date of purchase.

We stand behind our products. If a haimont branded product covered by this warranty fails due to a manufacturing defect, we will repair the product, without charge, or replace it, at our discretion. If the product is no longer available, haimont reserves the right to replace it with a similar product of equal value.

What This Warranty Does Not Cover?

This limited warranty does NOT cover, and haimont is not responsible for:
  •  Damages caused by misuse, abuse, or by accident or negligence;
  • Failure to observe care instructions, including incorrect laundering;
  • Damage caused by rips, cuts or tears;
  • Burns and abrasions;
  • Normal wear and tear;
  • Cosmetic damage (i.e., minor scratches, surface deformations, or discoloration), including natural fading of colors;
  • Unauthorized modification or alteration;
  • Products with removed or defaced barcode labels, or tags;
  • Products purchased from unauthorized dealers (including, without limitation, products purchased through (i) third-party auction sites, (ii) unauthorized dealers selling via third-party marketplaces, or (iii) dealers selling altered or modified products);
  • Counterfeit products;
  • Products purchased "used", "as-is", "without warranty";
  • Any damages arising after the warranty period.
Please use your best judgment when evaluating whether your product will be covered under our Limited Warranty Policy. It may simply be time to replace your product and we sincerely hope that haimont will have the opportunity to do so!

Warranty Claim

We do not perform non-warranty related repairs or alterations. If your item has a manufacturing defect, please contact our customer service at service@haimont.com. Our agents will process your request and inform you whether or not the warranty is eligible for replacement, repair or refund. This usually takes 48 to 72 hours.